TERMS OF SERVICE (TERMS & CONDITIONS)

1. Company Information

These Terms of Service are provided by:

Company Name: PUREFA KOZMETİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46, 34494 Başakşehir / İstanbul / Türkiye
Phone: +90 533 552 3208
Email: cs@purefa.net

(hereinafter referred to as the “Company”).

2. Scope and Acceptance

By accessing this website and placing an order, you agree to:

• These Terms of Service

• Distance Sales Agreement

• Preliminary Information Form

• Privacy Policy

• Cookie Policy

If you do not agree, you should not use this website.

3. Use of the Website

You agree to:

• Provide accurate and complete information

• Use the website only for lawful purposes

• Not misuse, copy, or exploit the website content without authorization

The Company reserves the right to suspend or terminate access in case of misuse.

4. Product Information

• All products are described as accurately as possible

• Minor differences (color, packaging, etc.) may occur

• Product availability may change without prior notice

5. Pricing and Payment

• All prices are listed in the applicable currency and include VAT unless stated otherwise

• The Company reserves the right to change prices without prior notice

• Orders are processed only after payment confirmation

6. Order Confirmation

After placing an order:

• The Buyer will receive an order confirmation

• The Company reserves the right to cancel orders in case of:

• Payment issues

• Stock unavailability

• Pricing errors

If canceled, the full amount will be refunded.

7. Delivery

• Delivery is made to the address provided by the Buyer

• Estimated delivery time is indicated on the website

• Delays may occur due to logistics or force majeure

The Company is not liable for delays beyond reasonable control.

8. Right of Withdrawal and Returns

• The Buyer has the right of withdrawal within 14 days, in accordance with Turkish law

• Detailed conditions are provided in the Return & Refund Policy

⚠️ Opened cosmetic and personal care products are non-returnable due to hygiene regulations.

9. Defective Products (Ayıplı Mal)

In case of defective products, the Buyer has the right to:

• Request a refund

• Request replacement

• Request price reduction

as per Law No. 6502.

10. Intellectual Property

All content on this website, including:

• Logos

• Text

• Images

• Designs

is the property of the Company and may not be used without permission.

11. Limitation of Liability

The Company shall not be held liable for:

• Indirect damages

• Loss of profit or data

• Issues arising from third-party services

To the extent permitted by law.

12. Personal Data Protection

Personal data is processed in accordance with:

• KVKK (Law No. 6698)

• Our Privacy Policy

By using the website, you acknowledge this processing.

13. Force Majeure

The Company shall not be liable for failure or delay due to:

• Natural disasters

• War

• Strikes

• Technical failures

• Government actions

14. Third-Party Services

The website may include third-party services such as:

• Payment providers

• Advertising platforms

The Company is not responsible for their policies or practices.

15. Amendments

The Company reserves the right to update these Terms at any time.

Changes will become effective upon publication.

16. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye.

In case of disputes:

• Consumer Arbitration Committees

• Consumer Courts

shall have jurisdiction according to legal thresholds.

17. Contact

For any inquiries:

📧 cs@purefa.net
📞 +90 533 552 3208