1. Company Information

This Shipping Policy is issued by:

Company Name: PUREFA KOZMETİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46, 34494 Başakşehir / İstanbul / Türkiye
Phone: +90 533 552 3208
Email: cs@purefa.net

2. Shipping Coverage

We currently ship:

• Within Türkiye

• International shipping may be available depending on the destination (if applicable)

Shipping availability is displayed during checkout.

3. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation

• Orders are not processed on weekends or public holidays

In case of delays, customers will be informed.

4. Delivery Time

• Estimated delivery time: 1–7 business days within Türkiye

• Delivery time may vary depending on:

• Delivery location

• Courier company

• External factors (weather, logistics, etc.)

⚠️ These are estimated times, not guaranteed deadlines.

5. Shipping Fees

• Shipping fees (if applicable) are clearly displayed at checkout

• Free shipping campaigns may be offered from time to time

No hidden fees will be charged.

6. Order Tracking

Once your order is shipped:

• You will receive a tracking number via email or SMS

• You can track your shipment through the courier service

7. Failed Delivery

If delivery cannot be completed due to:

• Incorrect or incomplete address

• عدم تواجد المستلم (recipient unavailable)

The package may be returned to us.

In such cases:

• Re-shipping costs may be charged to the customer

8. Damaged Packages

Upon delivery, the customer must:

• Inspect the package before accepting it

• If damage is detected:

• Request a report from the courier (damage report / tutanak)

• Do not accept the package if severely damaged

If a damaged product is accepted without report, liability may be limited.

9. Liability and Risk Transfer

• The Seller is responsible for the product until delivery to the Buyer or designated recipient

• Risk transfers to the Buyer upon delivery

10. Force Majeure

Delays in shipping may occur due to:

• Natural disasters

• Extreme weather

• Transportation disruptions

• Government restrictions

In such cases, the Seller is not liable for delays.

11. Undeliverable Orders

If an order is returned to us due to:

• Incorrect address

• Not received

The order may be:

• Refunded (excluding shipping costs), or

• Re-shipped upon customer request (additional shipping fees apply)

12. Contact

For all shipping-related inquiries:

📧 cs@purefa.net
📞 +90 533 552 3208