Refund policy

Return & Refund Policy

PUREFA KOZMETİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ

1. Company Information

This Return & Refund Policy is issued by:

Legal Name: PUREFA KOZMETİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46, 34494 Başakşehir / İstanbul / Türkiye
Phone: +90 533 552 3208
Email: cs@purefa.net

 

 

2. Right of Withdrawal (Cayma Hakkı)

In accordance with Turkish Law No. 6502 and the Distance Contracts Regulation:

  • Customers have the right to withdraw from the contract within 14 days from the date of delivery without providing any reason and without penalty.

  • To exercise this right, you must notify us via:

    • Email: cs@purefa.net

    • Phone or written notice

 

3. Conditions for Return

To be eligible for a return under the right of withdrawal:

  • The product must be unused and in its original packaging

  • The product must be undamaged and resalable

  • The invoice or proof of purchase must be provided

⚠️ The consumer is responsible for any decrease in value resulting from use beyond what is necessary to examine the product.

 

4. Non-Returnable Products (Legal Exceptions)

In accordance with Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

  • Opened cosmetic and personal care products (due to hygiene reasons)

  • Products whose protective packaging has been opened after delivery

  • Custom-made or personalized products

  • Perishable goods

  • Products that are not suitable for return due to health and hygiene reasons

  • Gift cards

 

 

5. Return Process

To initiate a return:

  1. Contact us at cs@purefa.net

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

Return Address:
Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46, 34494 Başakşehir / İstanbul / Türkiye

⚠️ Returns sent without prior approval will not be accepted.

 

6. Return Shipping Costs

  • If the return is due to defective, damaged, or incorrect products, return shipping costs will be covered by our company.

  • If the return is based on the right of withdrawal (no fault), the return shipping cost belongs to the customer, unless otherwise stated in the sales agreement.

 

7. Damaged or Incorrect Products

You must inspect your order upon delivery.

If the product is:

  • Defective

  • Damaged

  • Incorrect

You must notify us within a reasonable time (preferably within 3 days).

We will:

  • Replace the product, or

  • Issue a full refund

 

 

8. Refunds

Once your return is received and inspected:

  • You will be notified of the approval status

  • If approved, the refund will be processed within 14 days at the latest in accordance with Turkish law

Refunds will be made via:

  • The same payment method used during purchase

⚠️ Bank processing times may vary.

 

 

9. Exchanges

  • Exchanges are handled by returning the original item and placing a new order

  • In case of defective products, exchange can be arranged directly

 

 

10. Contact

For all return and refund inquiries:

📧 cs@purefa.net
📞 +90 533 552 3208