DISTANCE SALES AGREEMENT

DISTANCE SALES AGREEMENT

1. Parties

This Distance Sales Agreement (“Agreement”) is concluded electronically between:

Seller

Company Name: PUREFA KOZMETİK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46, 34494 Başakşehir / İstanbul / Türkiye
Phone: +90 533 552 3208
Email: cs@purefa.net

Buyer

The natural or legal person who places an order through the website (“Buyer”).
Buyer information is provided during the order process.


2. Subject of the Agreement

This Agreement regulates the rights and obligations of the parties in accordance with:

  • Turkish Consumer Protection Law No. 6502

  • Regulation on Distance Contracts

regarding the sale and delivery of the product(s) ordered electronically by the Buyer.


3. Product Information

The type, quantity, brand/model, color, unit price, and payment method of the products are as specified on the website and confirmed in the order summary.

All prices include VAT unless otherwise stated.


4. Order and Payment

  • The Buyer confirms the order electronically after reviewing all details.

  • Payment is completed via the selected payment method (credit card, bank transfer, etc.).

  • The Seller is not obligated to deliver the product until payment is completed.


5. Delivery

  • Products are delivered to the address specified by the Buyer.

  • Delivery is made within the period stated on the website, typically within 1–7 business days, unless otherwise specified.

  • Delivery may be delayed due to force majeure or logistical issues.

If the product cannot be delivered:

  • The Buyer will be informed

  • The amount paid will be refunded within 14 days


6. Right of Withdrawal (Cayma Hakkı)

The Buyer has the right to withdraw from the contract within 14 days from the delivery date without providing any reason.

To exercise this right, the Buyer must notify the Seller via:

📧 cs@purefa.net

Conditions:

  • Product must be unused

  • Original packaging must be intact

  • Invoice must be included


7. Exceptions to the Right of Withdrawal

In accordance with Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

  • Opened cosmetic and personal care products

  • Products that are not suitable for return due to hygiene reasons

  • Customized or personalized products

  • Perishable goods

  • Products whose packaging has been opened after delivery


8. Return Process

  • The Buyer must send the product back within 10 days after notifying withdrawal

  • Return shipping cost belongs to:

    • Seller → if product is defective or incorrect

    • Buyer → if withdrawal without defect

Returns must be sent to:

Kayabaşı, Adnan Menderes Bulvarı, Kuzey Yakası Projesi B7, Blok A1, Ofis 46 Başakşehir / İstanbul / Türkiye


9. Refunds

  • Refunds are processed within 14 days after receipt of returned goods or withdrawal notification

  • Refunds are made using the same payment method


10. Defective Products 

If the product is defective, the Buyer may choose:

  • Refund

  • Replacement

  • Price reduction

  • Repair (if applicable)

as per Article 11 of Law No. 6502.


11. Liability

The Seller is responsible for delivering the product in accordance with:

  • The contract

  • Legal standards

  • Quality expectations

The Buyer is responsible for providing accurate delivery information.


12. Force Majeure

The Seller shall not be liable for delays caused by events beyond reasonable control, including:

  • Natural disasters

  • War

  • Strikes

  • Transportation disruptions


13. Dispute Resolution

In case of disputes:

  • Consumers may apply to:

    • Consumer Arbitration Committees (Tüketici Hakem Heyeti)

    • Consumer Courts

Jurisdiction is determined according to the Buyer’s residence and transaction value thresholds.


14. Enforcement

By completing the order, the Buyer is deemed to have:

  • Read

  • Understood

  • Accepted

all terms of this Agreement.